About Panera BreadLast Updated: Dec 11, 2014
User Reviews for Panera Bread
All Reviews for Panera Bread
March 27, 2009
Although we have been here a few times, we will never go back. We arrived for our 7 pm reservations and were seated promptly. The waitress informed us if we wanted drinks, we better get them ourselves. It then took an hour for her to take our order. It then took another hour and a half to get part of our order. 10 minutes later, the final 2 meals were served. The bread was burned, the chicken was over cooked, a steak that was ordered medium came out rare. Never once did the waitress apologize for the problems or show that she cared. The owner, when I went to complain told me if I wanted to get better service, I should arrive between 4 - 6. I guess we need to alter our plans because they are so poorly managed. The experience was as bad as I have ever experienced.