Cream Ridge Italian Villa
About Cream Ridge Italian Villa
User Reviews for Cream Ridge Italian Villa
All Reviews for Cream Ridge Italian Villa
May 31, 2013
I visited the Italian Village for dinner on 5/30/2013. I ordered the Eggplant Parmigiana. When my entree was served, I took two bites before realizing that I had been served Veal Parmigiana. I brought it to the attention of my server, who was apologetic and offered to exchange it for the correct dish. So as not to make a big deal, I told her that it was no problem; that I also liked Veal Parmigiana and that I would eat that since I had already started it. Now, I've visited other restaurants where if a mistake is made in your order, they do not charge you for your dinner. A nice gesture, but not expected. However, when I received my check, I saw that I had been charged for the more expensive Veal Parmigiana. When I stated to the server that I didn't expect to pay a higher price for being served a wrong dish, I was told that I had to pay the higher price because they had offered replace it with the correct dish. After protesting the additional charge, the server agreed to talk to the management, and only after a lengthy wait was my price lowered to the actual cost of what I had ordered. This is absolutely ridiculous. Apparently they believe that it would have been better to throw the wrong dish in the trash and then make the correct dish for me. Well so much for trying not to cause a scene over their mistake. I will never eat here again!!!!!